Privacy Policy – Local Axminster Taxis and Nationwide transport 24/7

Who we are

Our website address is: http://av2go-taxis.co.uk.

What personal data we collect and why we collect it

Privacy Notice

Av2Go Taxis is committed to protecting the privacy and security of your personal data. This Privacy Notice outlines how we collect, use, and safeguard your personal information when you use our taxi services.

1. Data Controller

Av2Go Taxis is the data controller responsible for your personal data.

2. Types of Personal Data Collected

We may collect and process the following types of personal data:

Contact information (such as name, address, email address, and phone number)
Payment information (such as credit/debit card details)
Journey details (such as pick-up and drop-off locations, date, and time)
CCTV/Dashcam footage including audio from within our vehicles (where applicable)
Communications between you and our customer service team

3. Purpose and Legal Basis for Processing

We collect and process your personal data for the following purposes and legal bases:

To provide taxi services requested by you (contractual necessity)
To manage and maintain your account with us (legitimate interests)
To process payments for services rendered (contractual necessity)
To respond to your inquiries and provide customer support (legitimate interests)
To comply with legal obligations, such as tax and regulatory requirements (legal obligation)

4. Data Sharing

We may share your personal data with the following categories of recipients:

Our drivers and staff members involved in providing taxi services
Payment processing providers
Regulatory authorities or law enforcement agencies as required by law

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or as required by applicable laws and regulations.

CCTV/Dashcam footage is on a continuous overright, typically, will not be stored for more than 7 days, unless an incident has occurred and required by the Regulatory authorities or law enforcement agencies as required by law.

6. Your Rights

You have the following rights regarding your personal data:

Right to access: You can request access to the personal data we hold about you.
Right to rectification: You can request correction of any inaccuracies in your personal data.
Right to erasure: You can request deletion of your personal data under certain circumstances.
Right to restrict processing: You can request restriction of processing of your personal data under certain circumstances.
Right to data portability: You can request transfer of your personal data to another data controller.
Right to object: You can object to processing of your personal data under certain circumstances.

7. Contact Us

If you have any questions or concerns about our handling of your personal data or if you wish to exercise your rights, please contact us at contact email info@av2go-taxis.co.uk.

8. Changes to this Privacy Notice

We reserve the right to update or modify this Privacy Notice at any time. Any changes will be posted on our website, and we encourage you to review this Privacy Notice periodically for updates.

Effective Date: 1^st April 2023

Statement of Need for Audio Recording in Taxi Vehicles

Av2Go Taxis recognizes the importance of ensuring the safety and security of both passengers and drivers during taxi journeys. In order to achieve this objective and to address potential safety concerns, we have implemented audio recording systems within our taxi vehicles. This Statement of Need outlines the reasons for using audio recording and the measures taken to ensure compliance with data protection regulations.

1. Purpose of Audio Recording

The primary purpose of audio recording in our taxi vehicles is to enhance the safety and security of passengers and drivers. Audio recordings may be used to:

Deter and prevent incidents of verbal abuse, threats, or assaults directed towards drivers or passengers.
Provide evidence in the event of disputes or incidents during taxi journeys, including fare disputes, allegations of misconduct, or criminal activities.
Assist law enforcement authorities in investigations related to criminal offenses or regulatory violations.

2. Legal Basis for Processing

The use of audio recording in taxi vehicles is based on the following legal grounds:

Legitimate Interests: The processing of audio recordings is necessary for the legitimate interests pursued by Av2Go Taxis, including the protection of the safety and security of passengers and drivers, as well as the prevention and detection of crime.
Vital Interests: Audio recording may be necessary to protect the vital interests of individuals, such as ensuring the safety and well-being of passengers and drivers during taxi journeys.

3. Data Protection Measures

Av2Go Taxis is committed to protecting the privacy and confidentiality of audio recordings and ensuring compliance with data protection regulations. To safeguard the rights and interests of individuals, we have implemented the following measures:

Notice: Passengers are informed of the presence of audio recording systems in taxi vehicles through prominent signage and notifications displayed within the vehicle.
Consent: By entering the taxi vehicle, passengers are deemed to consent to the audio recording of their conversations for safety and security purposes. Passengers are free, at time of entering, to reject consent and leave the taxi.
Data Retention: Audio recordings are retained for a limited period of time, in accordance with our data retention policy and applicable legal requirements.
Access Controls: Access to audio recordings is restricted to authorized personnel only, such as designated administrators or law enforcement authorities.
Security Measures: We have implemented technical and organizational security measures to protect audio recordings from unauthorized access, alteration, or disclosure.

4. Passenger Rights

Passengers have the right to:

Be informed about the use of audio recording in taxi vehicles.
Access their personal data contained in audio recordings, subject to certain limitations and exceptions.
Request correction or deletion of their personal data if inaccuracies or errors are identified.
Object to the processing of their personal data in certain circumstances.

5. Contact Information

If passengers have any questions, concerns, or requests regarding the use of audio recording in taxi vehicles or the processing of their personal data, they can contact Av2Go Taxis at contact email:info@av2go-taxis.co.uk

Effective Date: 1^st April 2024